The airline industry has seen better days since the September 11th attack on the United States. The overall business environment of American Airlines has suffered tremendously since the attacks. On September 11th, two American flights were hijacked. Flight 11 carrying 81 passengers, 9 flight attendants, and 2 pilots crashed into tower one of the world trade center. Flight 77 carrying 58 passengers, 4 flight attendants, and 2 pilots crashed into the Pentagon. Also on November 12th, an American Airlines Airbus A300 aircraft crashed into a Queens neighborhood after takeoff killing a total of 260 people. That crash was due to mechanical difficulties. American Airlines is part of AMR Corporations which is also the parent company of TWA and American Eagle. AMR’s corporate vision is to be the leading airline by focusing on safety, service, network, product, technology, and culture. The external business environment consists of general and specific components. The economy, technology, sociocultural, and political or legal aspects make up the general environment. The customers, competitors, suppliers, industry regulation, and advocacy groups make up the specific environment. The general environment has af
The Federal Aviation Administration is the elementof the US government with primary responsibility for the safety of civil aviation. Changing peoples beliefs is not an easytask. The companywas in a state of emergency and therefore needed to do what had to be done. AmericanAirline"tms managers need to be fully aware of these competitor"tms capabilities. Sociocultural is defined as the demographic characteristics and general behavior,attitudes, and beliefs of people. He and the rest of his managementstaff are trying to keep the company alive. Airbus also provides planesto American. In conclusion, overall the management of American Airlines has done a wonderful job sofar despite the circumstances beyond their control. People have the money to buy, but they are not willing tobuy right now. The American public has a big concern with the safety of flying,especially when three planes crashed and everyone aboard lost their life. Boeing is a major supplier of airplanes to American Airlines. The economy is sufferingdue to the lack of consumer spending. In 1991, the Civil Rights Act was passed. This is going to be thehardest aspect that American Airlines is going to face.
Some topics in this essay:
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