National Logistics Management
National Logistics Management Case StudyITSM 670 Section 9041: Information Technology Management CapstoneUniversity of Maryland University College Graduate SchoolUse of the Internet and the company's web portal for vendor auction of premium freight transportation space, ordering, tracking, and proactive business partnering have enabled National Logistics Management to fully exploit a niche in the Third Party Logistics Services' market. The owner and sole capital holder of the company is now faced with the decision of either selling to a larger competitor or growing the company using outside capital to remain competitive and expand into the global market. This paper will focus on National Logistics Management use of its infrastructure service provider business model, how it could extend that business model into a more interactive one among more than just one primary business vendor, and how it can prioritize its Information Technology investments, either internally or externally, to achieve growth. Scott Taylor has built three successful bus
This case is a great example of what NLM does as an Infrastructure Services Provider and how competition is forcing further integration of IT into that industry. Other larger 3PLS are out there, many as the result of being original distribution logistics providers. If new external partners infuse capital into NLM, they may already have their own software that they believe can handle increased volume. NLM will be well served if it wants this expansion and to remain competitive in a very demanding market by deciding early to either utilize its own in-house IT department for improving EMS so that it can handle new methodologies in 3PLS distribution or out-source the development of new software applications to handle increased volume. This could drive NLM's expansion and achieve, as it has with General Motors, almost total customer satisfaction within its infrastructure service provider model (Heskett et al. Since NLM has the trust and reputation of reliability with the world's largest automotive manufacturer, it should be relatively simple to transfer into a partnership with another industry alliance. In theory, much work has already been done to calculate international air cargo space, rates, and predict where and when premium space is or can be made available (Chew et al.
Common topics in this essay:
Scott Taylor,
Service Providers,
EMS NLM,
NLM Cartin,
Sasser Schlesinger,
DISCUSSION NLM,
EMS Applegate,
Business B2B,
CONCLUSION NLM,
Services Provider,
automotive industry,
et al,
infrastructure service,
business model,
applegate et,
applegate et al,
retrieved february,
national logistics management,
national logistics,
logistics management,
premium freight transportation,
market share,
infrastructure service provider,
scott taylor,
third party logistics,
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