Decision Making
In the face of a problematic employee, the supervisor at Protege Corporation is faced with a challenge not unlike those faced every day in business. What choices should be made to correct specific problem. How should a decision be made, and who should be included in the decision-making process. The supervisor, Omarosa, is like any other supervisor at Protege, she did not have the luxury of attending Decision-Making training when she started her management job a year ago. She is tasked with being a leader, and leaders are tasked with making sound fundamental decisions in the course of their daily duties.Protege Corporation is a large company with hundreds of employees at several locations throughout the world. They have high standards for customer service as well as for the performance of their employees. Employees that don't perform well, and don't provide outstanding customer service cannot work at Protege. Conversely, Protege has a People-First philosophy, and doesn't simply terminate an employee for poor performance. The leaders at Protege are expected to possess coaching and mentoring skills that will enable them to take poor performing employees and help them improve their sk
The trouble as Omarosa see it, is that Bill spends too much time talking with customers about non-business related issues. For Omarosa, the best decision appears to be the last option. The problem is that Protege is a collection agency. Bill is a Protege employee that was recruited directly from high school. His opinion is that he is taking care of his customers better than any other employee. Omarosa agrees that Bills personality makes it easy for him to interact with customers, and he does a good job of getting the customers to speak with ease with him. It is these reports that clearly illustrate Bill's poor performance. In fact, he is one of the worst performers in the division, and certainly at the worst performer in Omarosa's group. Her decision to continue coaching him was not an easy decision. These factors pointed Omarosa away from the option of terminating Bill. Another option could be to seek another position for Bill that offers him the opportunity to interact more with the customers, but doesn't have the time demands of his current department. The InfluencesWhen faced with this decision, Omarosa carefully weighed her options. The true test now is to see how the employee reacts, and what his perceptions of the decisions are. She could utilize the other two options as incentive for Bill.
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Acceptance Essays
