Japanese Business
Japanese business is structured around norms for acceptable group behavior. People who do not follow by these customs are seen as outsiders who do not have legitimate status. These customs produce consistency, which results in a certain outcome. Trust is earned through maintaining this conformity. Harmony is a big priority in Japanese business. The behavior of a person during Japanese business depends on the situation. There are different behaviors used when working with someone with a higher status, working with peers, meetings with people of mixed status, doing after-hours drinking, etc. The behavioral skills in the workplace are more important to success than logical skills. Correct etiquette is more important than personal performance. Adapting to the Japanese business etiquette when doing business in Japan is the primary importance to success. In Japan, accountability is to the group, not the individual. These etiquettes produce harmony, which is valued very highly in Japan. In the movie "Gung Ho," one of the first rules that Michael Keaton broke in Japanese business etiquette is showing up late at his meeting in Japan without a business card or a proper introduction. He started rambling about unnec
Like Keaton, Americans usually show up at meetings with a list of everything that is wanted. This is considered a huge taboo in Japan. For example, when one of the American workers was bolting the car in a random order, the Japanese employee became upset. Even if the people that show up at the courtesy call are high-ranking officials, one should never attempt to start serious negotiations at that point. If everyone else must stay and work, than a single individual should not have the privilege to be excused. Americans do not follow loyalty for others nor interdependency. Conversely, Michael Keaton did not do this. In Japan, teamwork and responsibility is very important. Being an American, Keaton was expecting to settle the entire business in one meeting. The Japanese normally goes through a process of getting to know their foreign counterpart first by asking questions. Also, trust is essential in Japanese relationships, but the trust is based on predictability of behavior rather than emotional connection. However, in Japan, business is handled in a more "exploratory" manner. The main purpose is to announce decisions, not to make them. But in reality, you cannot expect to start business right away.
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