Performance Expectations and Evaluation
The performance expectations for the job I currently hold were not clearlylaid out for me, as it was an informally acquired position. However, as Ido play an integral role in a small import-export company, the performanceexpectations of the job are still relevant. The owner of the import-exportcompany needed a computer literate person to perform a number of tasks,from shipping and receiving, invoice processing, desktop publishing andlayout for brochures, signs, and the website, to some basic customerservice. Basically the company was desperately in need of a "person Friday"who could work flexible hours. Therefore, while the performanceexpectations were not necessarily clearly delineated in print, they werenevertheless implied and stated in an initial interview, during which Igleaned more about the specific requirements of the position. These requirements included a thorough knowledge of word processingand desktop publishing applications, especially MS Word and AdobePageMaker. Additionally, the candidate for the position needed to havebasic HTML and web design skills; the company website had already beendesigned by a professional, but it needed periodic updates. Therefore, the
In addition to these computer-based skills, the ownerneeded someone who did not mind answering the phone and dealing withcustomers periodically. Therefore, part of the performance expectations for thefuture includes participation in the decision-making process of thebusiness. The more I familiarize myself with the operation of this small import-export company, the more I will be able to take initiative and perhapssuggest changes to the current structure so that the company can operatemore efficiently. I am to familiarize myself more with the database of customers,with exactly what the owner has in mind in terms of sales objectives andprocedures, and I am expected to become more than just a basic officeassistant. I also updated the customerlist and price list. Because I am only one of three employees in the company, I willalways have to fill in for other people, perform tasks I am not used to,and deal with unpredictability. However, I do exhibit some resistance each time I have to drop what Iam doing to take on another task. I have developed these qualities during thecourse of my employment, because I gleaned from the owner what hisexpectations were as we worked together. Therefore, the loose performanceexpectations are appropriate to the situation, even if they are somewhatunclear, subjective, and incomplete. This demanded a great degree of patience on thepart of the employee as well as effective communication skills. I adapted to theunconventional situation and my productivity levels have increased becauseI am now used to the way the owner prefers to operate his small company. Therefore, part of the performance expectations included a willingness tomultitask, to stop what I was doing at the drop of a hat and pick upanother task immediately. In spite of some initial resistance to the amount of multi-tasking I had to do for the job, including performing sporadic activities Iwas unprepared for like driving the company van and loading and unloadingshipments of items, I eventually settled into the rhythm of the work athand. ectations included a broad and basic set of computerliteracy skills. Performance expectations for theposition are results-oriented, which demands from me a high degree of open-mindedness and flexibility.
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Acceptance Essays
