Critical Thinking Styles and Forces of Influence
A recent organizational problem occurring in my work place relates toa situation where a personal banker is thought to be forging customersignatures on loan paperwork. As bank manager, I have to confront thisemployee in regards to the actions they have been accused of. This problemwill now be considered by applying critical thinking to it. This willbegin with a description of the setting, proceed to a framing of theproblem and a consideration of the types of thinking used. Finally, otherforces of influence will be considered. This consideration will allow theproblem to be understood in more detail, with this assisting in finding a The setting is an organizational one, where in the bank environment Iam the bank manager and the banker is an employee. This setting puts me ina position of authority, and the banker in a position of subordination.This includes the banker as a subordinate to myself as manager, and also tothe bank itself, since their actions are controlled by the bank. Inaddition, the banker has been an employee for a long time, while I am a new The first way the problem can be framed is
The problem for thebanker is enhanced because the bank has all the power in the relationship. The problem could also be framed based on a certain group in theculture, such as the younger generation. This leads to a consideration of the dilemma, how do we accept eachother's differences and still get anything done' The answer is that werecognize each other's differences and take them into account as we dealwith problems. If this employee has controlissues and is reacting to them, it is possible that other employees arealso having similar issues and are reacting to them in their own ways. Importantly, framing the problem in this way also suggests that the problemmay extend beyond just the one employee. Framing the problem in this waysallows for a possible solution to the problem to be identified. Another possibility is that the banker makes mistakes whencompleting the paperwork and forgets to have the customers sign allrelevant paperwork. A suitable solution may involve giving the banker the sense of control theyfeel is missing. The forging of signatures could then be done to coverup the mistakes made. Looked at in this way, the banker's actions mayrepresent a purposeful act of defiance. The problem could be framed basedon the tendency of the younger generation to resist the control of theolder generation. The creativethinking used to complete this determination involved coming up withvarious possibilities. Hopefully, this leads to a greater understanding of others, which thenleads to more effective solutions. They may choose to forgesignatures as a way of completing the paperwork quickly. The bank controls the banker's actions, and the banker cannot defy thiscontrol completely because they need their job at the bank.
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