Introduction and description of the Human Resource problem experienced
The case considered for this report is a department "Dept-1" in a civilservice based organization. Dept-1 uses two classifications for its staff:the professional qualified staff and the non-professional qualified staff.Both grades of staff work fulltime in Dept-1. The professional staffhowever, belongs to another department, "Dept-2." This staff is on "loan"to Dept-1. Dept-1 and Dept-2 have different rules and regulation by whichthey expect their workers to perform. Dept-2 expects greater involvementfrom its staff (the professionally qualified workers) and the expectationsdo not change even thought the workers might be working in a differentenvironment. The non-professional workers however, work under differentemployee-expectations. The department operates under two differentoperating principles. There are many additional variables that affect thisdepartment. These factors have not been analyzed and reviewed. Thediscussion and analysis of the problem will identify some of the mainissues that the Human Resource department along with the two individualdepartments will have to consider prior to making any major structural
Efficient communication among all levels of the organization is required. Communication within the department and between Dept-1 and Dept-2 alsoplays a critical role. It is unclear if the workers are paid using a standardized salaryguideline. Another factor that may be very salient is the role of theunion or the consequences of the lack of union in the organization. Review the initial reasons for creating Dept-1 and Dept-2 and the cross over of personnel between the two departments. Identify the workflow and the nature of the tasks and duties performed by each group. Traditional organizationalstructures are generally based on a feudalistic concept and power rest inthe hands of managers and supervisors. Every employee contributes to theorganization's adaptability to change, overall success and survivabilityand therefore deserves the respect and honesty. Workersare expected to be prepared so that they can handle the intricacies andrequirements of the task at hand. All employees, irrespective of their education and experience,require periodic refresher courses and training. (Child, 2001) Trust, Childidentifies, is the most important factor in any organizationalrelationship. Discussion of the Problem The goals and objectives of the organization should be the main drivingforce for the organization. When the department inwhich both categories of workers are employed cannot define common policiesfor both grades of workers, the motivation of the workers may be affected. It is important to identify a good method for motivational management and provide employee job satisfaction by implementation of new and innovated models of management. Streamlining administrative processes, increasing productivity and improving service delivery by automatically routing tasks and managing the flow of information to all workers in the department irrespective of rank and position.
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