I am currently a part-time employee with a bank that relies heavily on
             Information Technology to communicate with its customers, business
             associates, channel partners and all its employees across its network. The
             communication channels used comprises of Video Conferencing Equipment, the
             Internet, and the Corporate Intranet, accessed via Personal Computers, Lap
             Tops, Palms and Automated Teller Machines. Implicit in the preceding list
             is the fact that different types of Information Technology Solutions are
             deployed depending on the communication task and the needs of the users.
             It would, therefore, be appropriate to discuss the improvements in
             communication brought about through the use of Information Technology by
             To start with, Information Technology has hugely facilitated the
             speed, accuracy and the amount of information that the bank disseminates to
             its customers. For example, all bank customers can access information on
             available products and services as well as their account status through
             their personal Internet enabled devices or any of the bank's Automated
             Teller Machines. While, no doubt, Information Technology has greatly
             improved customer ease-of-access to information, there is still ample scope
             to harness the power of Information Technology to increase customer
             convenience and user friendliness. For instance, the bank Web site that
             acts as the primary source of information could be re-designed to
             incorporate a greater degree of interactivity through software that guides
             customers through the information and services available, making the site
             more customer relevant and as easy to use as everyday email. Currently the
             bank Web site lacks such features and presumes that all its customers will
             be computer literate enough and interested enough to surf through the site
             and figure things out for themselves.
             As far as communication to business associates and ch...