Leadership
Kenma Consulting Services is a firm that aims to provide engineeringconsulting services to the petroleum industry to perform non-destructivetesting (NDT). It is a Texan based organization providing both field andlaboratory inspection services. Its services will include a full range ofNDT, Quality Control and Quality Assurance functions, and physical testing. The organizations objective is to inspect refineries, petroleum storagefacilities, and petroleum processing facilities (pipelines) and improve theenvironment by utilizing the state of the art technology, and continuallymodify the scope of services to meet the diverse needs of our customerswhile, maintaining the highest ethical conduct. The initial structural and functional outline on the basis of which theorganization aims to design its operational and management structure is as a) Employee training will be a basic element in order to ensure effective consulting services for its customers. In order to NDT inspections, employees performing the tasks will be trained, and certified accordingly in the various services and equipment. b) Initial paperwork has to be submitt
Effective communication through all ranks and departments will be essential for the smooth functioning of the organization. Some of the core teams includes the Engineering TechnologySpecialist team, the Operation Equipment Specialist team, the QualityControl team, the Marketing Customer Service team, the Administrative,Finance, Payroll, Budget team etc. d) One of the basic elements that Kenma wants to incorporate in its strategy is to provide customized solutions to every customer. The team-based structure will allow each department to set its objectivesaccording to the needs of the organization while collectively workingtowards the goals of the organization. It feels that the extra cost of setting up individual offices at satellite locations is not feasible during the initial stages and may be taken up later after the business has become established. These compounds can cause considerable corrosion to the equipment handling it. For this, Kenma needs to ensure proper training for its employees as well as special attention and interaction with the relevant customer to individualize the services it will provide. They would also feel that their feedback had been consideredimportant and had been kept in mind before reaching or allocating anyfunding, equipment or setting any targets. Kenma feels that setting up offices at different locations will increase the management control and supervisory requirements that these locations may require in addition to an increase in the cost to operate multiple locations. In addition to this are the environmental issues that also must be considered at all times. What a participativeleader does best is that he is able to identify each member's strengths andworks out a plan in which he is able to capitalize on each one's strengthswithout making any single member feel less productive or left out. Working with teams will ensure that eachteam understands its objectives and aims to ensure it fulfills itsrequirements. Kenma must also plan in a manner that it incurs minimum operational expenses during the initial start-up phase so as to be able to develop a cost-effective non-destructive testing (NDT) program. In order to be able to achieve this objective, Kenma needsa Participative style of leadership to ensure effective implementation ofits team structure. Moreover, Kenma aims to offer premium-customized services which wouldfurther require a very effective leadership style.
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