CONFLICT MANAGEMENT
Conflict is usually a common problem facing any organization but it neednot be grave in nature and should not prolong unnecessarily if themanagement knows how conflicts are to be managed and resolved. In my firm,the two most important means of conflict management is communication andeffective diversity management programs. Our firm believes in keeping thechannel of communication open so the employers can make themselvesaccessible in case a problem arises. Communication is a major problem inorganizations as employees feel they do not now how to approach the seniormanagement when some problem arises. When changes are being planned, theimportance of communication is heightened. The employers should take thestaff into confidence and explain clearly why changes are to be introduced.Plsek and Kilo (1999) explain: "Change is not so much about overcomingresistance, as it is about creating attraction. Viewing the movements of acolony of ants over time reveals a detailed pattern of complex behavior and
Change creates uncertainty, which leads to resistance, resentment andgeneral confusion, which leads to conflicts. Paradoxically,the underlying attractors that drive this behavior are quite simple: foodand survival. Employees should be givenappropriate training, which would make them know just how important changeis and how they are required to cope with it. Our firm believes that it isimportant to educate employees about change. This style of conflict management is in tandemwith my personal attitude towards conflict since I believe in negotiation. The workforce today is very diverse and therefore themanagement needs to understand that it is important to create anenvironment, which will help in the growth and development of all employeesregardless of their background or their first language. If globalism is yourimmediate concern, you have to deal with a mixture of nations that havedifferences and similarities in terms of people, history, culture,religion, politics, technology, priorities, and location. I fully understand that the main causes of conflict areusually change, both internal and external, and also diversity issues. When changes are external, the company can lose focus becauseof the problems that changes can sometimes bring along, but it is importantfor the management to understand that to help their employees cope withchange, they should be proactive. People coming from different background need to understand and respect eachother's differences to avoid conflict or minimize the risk of workplacediscord. By this it means that if the managementsenses changes, then it should take effective measures to communicate thepossible effects of those changes to its staff. Diversity is another causeof conflict. Employees are allowed to give suggestions, showdisappointment, disapprove of something, lodge a complaint, criticize a newprogram or generally vent their feelings during weekend meetings with thehuman resource managers.
Common topics in this essay:
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,
Thomas Jr,
Redefining Diversity,
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Acceptance Essays
