Conflict is usually a common problem facing any organization but it need
not be grave in nature and should not prolong unnecessarily if the
management knows how conflicts are to be managed and resolved. In my firm,
the two most important means of conflict management is communication and
effective diversity management programs. Our firm believes in keeping the
channel of communication open so the employers can make themselves
accessible in case a problem arises. Communication is a major problem in
organizations as employees feel they do not now how to approach the senior
management when some problem arises. When changes are being planned, the
importance of communication is heightened. The employers should take the
staff into confidence and explain clearly why changes are to be introduced.
Plsek and Kilo (1999) explain: "Change is not so much about overcoming
resistance, as it is about creating attraction. Viewing the movements of a
colony of ants over time reveals a detailed pattern of complex behavior and
many cycles of change as the
To maintain harmony and peace, I make sure all means of communication arefully exploited. Open communication also helps the management become aware of the grievancesof employees. "Lack of communication is in fact the most damaging problem any company canface and one that gives rise to an air of mistrust among the employees. Changes can be both internaland external. By this it means that if the managementsenses changes, then it should take effective measures to communicate thepossible effects of those changes to its staff. The workforce today is very diverse and therefore themanagement needs to understand that it is important to create anenvironment, which will help in the growth and development of all employeesregardless of their background or their first language. Paradoxically,the underlying attractors that drive this behavior are quite simple: foodand survival. Employees should be givenappropriate training, which would make them know just how important changeis and how they are required to cope with it. Change creates uncertainty, which leads to resistance, resentment andgeneral confusion, which leads to conflicts. Our firm believes that it isimportant to educate employees about change. However this isnot the case in our firm where communication channel is kept open throughall means of communication. Diversity is another causeof conflict.