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Staff and Management Issues in Communication

Introduction: Effective written and oral communication is critical to the efficient management of any organization as it is the process through which information moves and is exchanged throughout an organization. More important, poor communication can actually affect a company's bottom line for the simple reason that ineffective listening can prove to be expensive. For example, a simple $10 mistake, made by each of the over 100 million workers in the United States, would cost over a billion dollars. Besides the dollar cost, little mistakes result in irate customers, alienated employees, and ultimately lost productivity and profits. In fact, many a labor problem can be attributed to managers who are poor listeners (Harris, cited Steil; Wakin; DiGaetani, 1993, p. 233). The truth of the preceding observations is illustrated in the case of the Chicago branch of Standard Parking Corporation (SPC), which this paper will use as a case study on communication in the work environment. In the interests of clarity, the paper will first briefly narrate the case situation, before defining the communication problems and presenting possible strategies for dealing with the issues. Case Study Situation: Standard Parking Corporation (SPC) is a national leader in parking management services, operating approximately 2,000 parking facilities in over 270 cities throughout the United States and Canada, with gross parking revenues in excess of $1.5 billion. SPC also operates in over 70 airport locations across the country, including O'Hare International Airport in Chicago, which is the world's busiest airport. The company has recently experienced phenomenal growth in the Chicago location with the addition of the Ground Transportation Department. The rapid growth, along with the addition of new services, has unfortunately resulted in communication issues that have caused conflicts within the Chicago operations. Of principal concern...

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Staff and Management Issues in Communication. (1969, December 31). In Retrieved 06:09, July 04, 2015, from