Staff and Management Issues in Communication
Introduction: Effective written and oral communication is critical to theefficient management of any organization as it is the process through whichinformation moves and is exchanged throughout an organization. Moreimportant, poor communication can actually affect a company's bottom linefor the simple reason that ineffective listening can prove to be expensive.For example, a simple $10 mistake, made by each of the over 100 millionworkers in the United States, would cost over a billion dollars. Besidesthe dollar cost, little mistakes result in irate customers, alienatedemployees, and ultimately lost productivity and profits. In fact, many alabor problem can be attributed to managers who are poor listeners (Harris,cited Steil; Wakin; DiGaetani, 1993, p. 233). The truth of the precedingobservations is illustrated in the case of the Chicago branch of StandardParking Corporation (SPC), which this paper will use as a case study oncommunication in the work environment. In the interests of clarity, thepaper will first briefly narrate the case situation, before defining thecommunication problems and presenting possible strategies for dealing withCase Study Situation: Standard Parking Corporati
Too many errors occur because people assumethey have been understood and end up making the sign come true (Harris,1993, p. And, herein, lies one of the biggest communication problems, asthe tendency to evaluate is actually a barrier to communication. This willinitiate a process of developing information exchange, shared experiences,and tacit knowledge. Specifically look into procedural defect or implementation deficiency inthe reporting to payroll of employee earnings. SPC alsooperates in over 70 airport locations across the country, including O'HareInternational Airport in Chicago, which is the world's busiest airport. During the process of reengineering application of procedures inChicago, constantly encourage the staff to play back their understanding ofverbal communication to begin the task of building an effective OCS. The rapidgrowth, along with the addition of new services, has unfortunately resultedin communication issues that have caused conflicts within the Chicagooperations. present a convincing argument for the importance oforganization communication systems (OCS) in companies who are adopting newforms of management technologies (NFMT). Typically, however, most employees are hesitant to providefeedback. If point 1 above is found to be in order, ensure that every SPC Chicagoemployee has a personal copy of company systems and procedures. Most people have a hard time taking in information and more important,listening for meaning. Watch out for communication barriers that may be interfering witheffective listening and develop a plan to eliminate them. Since it is only SPC Chicago that is facing acommunication problem with procedures, it can be deduced that the problemlies in the area of inadequate oral communication.
Common topics in this essay:
SPC Chicago,
Appleby Dec,
TM Web-based,
SPC Meyer,
According Harris,
Introduction Effective,
Conclusion SPC,
SPC's Chicago,
Corporation SPC,
Analysis SPC,
chicago location,
tacit knowledge,
oral communication,
communication skills,
spc chicago,
barriers communication,
spc's chicago,
verbal communication,
effective communication,
parking corporation spc,
corporation spc,
national leader parking,
formation tacit knowledge,
leader parking management,
standard parking corporation,
|
Acceptance Essays
