ABC Case Analysis
When confronted with a crisis, time management is of vital importance. First, Carl Rogers must prioritize the most crucial aspects of what he needs to do, to ensure that the orientation is a success, or at least not an unmitigated disaster! The employees in question with incomplete files must be immediately contacted so they know that their employment with ABC, Inc. is in jeopardy if they do not provide transcripts and completed applications. This requirement was presumably specified during the hiring process, over the course of the interviews that Carl conducted with prospective recruits on campus.If providing complete transcripts and applications proves problematic for any of the new employees, Carl should consult the other list of 'second tier' applicants to consider, so he can fill the necessary positions in a timely fashion. If there are no suitable candidates in his files or the company files of prospective employees who can fill the fifteen positions, Carl may need to conduct further recruitment efforts, such as going to local job fairs for recent college graduates, or posting a notice on an Internet employment search board like Monster. If, after all of these efforts, fifteen qualified persons are not available for the
Amending the problems with the training manuals is the third vital issue, as it also requires coordination with an outside authority, namely the printer responsible for producing company materials. He must also take steps to create standard operating procedures to ensure that such a waste of time and money does not occur again. New orientation manuals must be printed immediately, enough for Carl and every recruit. Drug testing is the next crucial issue on Carl's agenda. This would act as an incentive for the candidates to be prompt and timely when producing such information. Carl is a new employee himself, but part of being an effective manager is organization and prioritization, to ensure that the education as well as the recruitment of the new employees takes place effectively. This would act as a deterrent for potential failures. First of all, rather than relying upon the applicants to forward their complete transcripts and information to ABC, Carl should have immediately followed up on this necessary step of the hiring process after the recruitment sessions at the colleges. If Joe needs the computer room every year, then the orientation schedule of the new employees must be reconfigured around the other training sessions taking place. No hiring should be deemed officially binding until the candidate has graduated and has a complete transcript. Or, he could schedule the computer orientation session late or early in the day, after Joe was finished or had begun to work. Before the orientation schedule is reconfigured, Carl should see what other facilities exist that could be used instead of Joe's room. Then he could allow the employees to become oriented to the computer system during their first week as employees, training with interactive software. While none of the problems created by Carl's oversight are irreversible, all of them could have been prevented with proper prioritization and planning.
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