Emotional Intelligence
"Forget the old world order. Forget what you knew yesterday. The revolutionary reality is that 3.5 kilograms of brain holds the key to all our futures" (Funky Business, 2004, para. 3). We live in a global economy where small, medium and large companies all fight for a small share of the same market. Whether you are in a small town in northern Sweden or on Wall Street, you still have to compete for the same customers. In this new global economy it is not enough to try to bring down costs by rationalising, implementing time management or reducing product turnover time. To stay on top in an ever changing, global market you have to have something that your competitors don not have. When you have maximised all your tangible assets the only thing left to get that cutting edge is to develop you intangible assets. This research essay will focus on that 3.5 kilogram intangible asset called the brain and how Emotional Intelligence (EI) can lift companies into the clouds. The topic that was given was "Emotional Intelligence is just another name for character development and while it may help people, cannot help business be more profitable". I will show you trough research that there is a fault in this statement and that E
A manager with low EI can easily reduce the team spirit with insensitive remarks about failures instead of helping the team to start over with renewed confidence. According to Michael Greenbaum in an article in July 2000 Boardwatch Magazine, "customers look for positive, emotional, sensitive and memorable experiences" (para. Loyalty within the organisation is an important building block of success. EI will make customers and employees more loyal to the company. Book start his article "One big happy family" in the Ivey Business Journal, September/October 2000 of with the comment: Organisations that lack Emotional Intelligence (EI) are at risk of falling to attain their strategic goals. For example when sales increase due to more sensitive sales personal that can read the customer the bottom line will automatically follow. By developing your EI she states that "you will become a better listener and a better observer, which, in turn, will allow you to understand how people process information differently" (Frattini, 2002, para. 1) They also refer to two studies by Pesuric & Byham, 1996 and Porras & Anderson, 1981 that looks at the overall performance of two different manufacturing plants. 2 percent for those whose managers were untrained" (Scott, 1999, soft-skills training creates better managers, para. L'Oreal sale agents selected on the basis of emotional competencies outsold agents chosen with traditional methods by more than $91,000 a year and had a 63 percent lower turnover rate.
Common topics in this essay:
EI L'Oreal,
Chemistry/no Chemistry,
Boardwatch Magazine,
Emotional Intelligence,
Conclusion Sales,
AEFA EI,
Humorous Intelligence,
Intelligence EI,
Wall Street,
University Minneapolis,
para 1,
emotional intelligence,
bottom line,
health human potential,
financial advisors,
institute health,
health human,
human potential,
sales people,
life insurance,
para 3,
institute health human,
humorous intelligence para,
2003 humorous intelligence,
sala 2003 humorous,
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Acceptance Essays
