Tales of two teams

             If all teams are fundamentally similar, how can they be so different? This paper will examine the fundamentals of two teams and compare and contrast their differences. The Authors will define the following: roles and responsibilities of their team members, various time management techniques applied for each team, formal and informal decision making processes, conflict resolution techniques, task assignments and scheduling, and performance tracking and management. This paper will demonstrate that two teams, although similar in structure, can have unique styles, different purposes, and remain effective and efficient in the performance stage of teamwork.
             First, we examine the roles and members for Team A. Team A is comprised of the Director of Field Services, the Training Manager, the Digital Systems Support Manager, and four Zone Managers. The Director of Field Services is responsible for the overall success of our dealer network. His goals and objectives are based on the successful training and support of the United States office equipment dealers. The United States is divided into four geographical regions, and a Zone Manager is responsible for the tracking and deployment of employees within those regions. Team A meets monthly to review the previous month's performance and measure the results of the current fiscal's goals. The Director is the host of the monthly meeting, and the Zone Mangers represent the voice of each region. In addition to the monthly meetings, each Zone Manager has daily interaction with the Director to communicate the current issues within each zone. The Training Manager is responsible for developing and delivering classroom and web-based training to our dealer network. The Digital Systems Support Manager is responsible for phone-support and escalation to our engineering group of unresolved issues.
             Next, we will examine the roles and members for Team B. Team B is comprised of a Director of Infor...

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