Decision-Making Model Analysis

There are many decisions that people make in life; however, the effort that goes into the decision shows the quality. So how does one make sound choices and good decisions, and what tools are available to aid in the decision making process? In the following are some decision-making models such as rational, political, process, garbage can, and the seven-step process. Provided is an example on how these tools when applied within my work organization enable good sound decisions.

One methods of critical thinking is the Rational. This process uses a logical, chronological methodology, based off pre set goals and objectives and finding numerous solutions, choosing the one that best fits the objectives. This is a very simple model; however, it assumes that there will be no biases.

A second method is Political, which is more common in business situations. In this method, the decision maker may have multiple people working on a project. Each player may have a different agenda or solution and all will pitch their idea to the decision maker. The decision makers will chose the solution he feels would correct the problem. This method commonly has less conflict because players usually follow the decisions once a leader makes a decision.

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, CSWT Papers, Group Decision Making within the Organization: Can Models Help?, Retrieved 03/11/2004 from http://www. It is a constant check and balance system that could even cause the critical thinking process to begin again. One example is when a team member comes across a piece of hardware or software that has not been approved by the project.

The next step, Clarify Goals, determines the desired outcome. When this occurs, negative outcome from customers arise. This scenario happened in the actual beginning when our network and desktops was first deployed to support Navy customers. Which now makes it a lot easier for us, and our customers without any confrontation. her method is Process, which is similar to the Political process except that there are more guidelines and a standard to enforce an outcome defined by predetermined guidelines.

The Garbage Can method is more realistic within the business world as it is a judgment method. If this step is not accomplished, it could jeopardize future goals.

Even though guidelines are implemented, they still do not cover the whole aspects of hardware and software association to that specific customer. As for me being one of the first customer service reps, I had a lot to do with our guideline processes.

Approximate Word count = 890
Approximate Pages = 4 (250 words per page double spaced)

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