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Managing Conflict

Like it or not, conflict is part of every job. Sometimes conflict involves work related issues. Other times, it focuses on personal issues. Conflicts are unavoidable, unpleasant, and counterproductive. But with the right approach, conflict can have good results. A poorly handles conflict certainly can be dangerous; relationships suffer and productivity declines. While on the other hand, a skillfully handled conflict can result in several benefits. It can function as a safety valve, letting people ventilate their frustrations that are blocking their effective functions. It can also lead to solving problems. When faced with a conflict you have several choices about how to respond. Each approach has different results. One way to deal with conflict is to avoid it whenever possible. In some cases avoidance is physical; in other cases it is psychological. Avoidance is only a short term benefit of preventing a conflict. Despite the drawbacks, avoidance is sometimes a wise choice. But there are also some circumstances in which keeping quiet may be the most appropriate course of action. Here are a few examples of those circumstances: When you have no chance of winning, when more important issues are pressing, and when others can resolv


This approach is cooperative, recognizing that both parties must agree to resolve a conflict. Whenever two people do not agree about an issue, they have to negotiate. Compromises are clearly not the best kind of outcome. With a Lose-Lose orientation, a conflict plays out in a way that damages both parties to such a degree that everyone feels like a loser. Not only can the issue be resolved, but the relationship between the parties can also be improved. It can be equivalent to appeasement, sacrificing one's principles, and putting harmony above dealing with important issues. For example, I wanted to stay out late till midnight. For example, you ask your boss for a week off to go camping and have some time around the house. This strategy includes most attempts at bargaining. Rather than taking a competitive approach, collaborating communicators are committed to working together to resolve conflicts. Your boss doesn't have anyone to fill your time so instead you compromise and stay late one hour on Monday, Tuesday and Wednesday and take Thursday and Friday off. A Win-Win outcome occurs when both sides achieve long-term satisfaction with negotiation results. For example,My sister and I where short on time before a horse show.

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