conflict management in negotiations
Conflict Management in the Negotiation Process Conflict is an expressed struggle between two or more interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals (Wilmot, 1998, pg.34). It would seem strange to have a conflict within a conflict, wouldn't it? The whole negotiation process is in existence because of some sort of disagreement or conflict, and aside from the actual act of the negotiation, I want to discuss some of the "behind the scenes" conflict that can exist. Since people do the negotiating, it us understood that the people can act or behave in ways that can either make the process function or render it dysfunctional. There are three different types of outside conflict during the negotiation process I will discuss: task/person conflict, content/relationship conflict, and conflict as a constructive/positive force. If a team is negotiating against another team, there may be conflict within the team. We experienced this in our class simulation when the spokesperson for management kept making things up, this upset his team because they did
His teammates might suggest the internet. Last Christmas, he criticized your eggnog recipe and you stormed out of the family room. -Conflict can improve employee performance through broadened experience and exposure. Constructive conflict is viewed as a learning experience, instead of something to protect yourself against. -people interact with an intent to learn instead of an intent to protect. Here are some other examples of conflict in a positive (or constructive) light:-Conflict can enhance creativity through constructive challenge and interchange of ideas. Conflict Resolutions- a key ingredient in successful teams Supervision, 56, 3-5. Our chief negotiator is a strict catholic who is dead-set against abortion, but not to an extreme level. An example of task conflict could be when a chief negotiator is arguing about the location of the research to be done with some fellow members of his team. How to Handle Conflict The CPA Journal, 67, 72. "Relationship-only Conflict Let's say you have a relative who you think is a bit on the obnoxious side. Although you feel you should try to repair that relationship, you're not sure you could do it alone.
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