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Strategy Paper

Michael Porter’s video discusses how to gain competitive advantage and profitability in the market place using specific strategies. Competitive advantage is the positioning of a company in its competitive environment. The starting point and key to have superior competitive advantage is to “improve faster than the competitors can catch up”, and this requires strategies.

One of the strategies is broad differentiation. Broad differentiation is having a unique benefit over the competition. In other words you need to market a product or service that customers think is important and identifying wi

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This company/business also communicates the value of their customer service to their customers; they want to keep them happy with the service that they have chosen. Their customers are important to them and like any business or company they are vital to their survival.

Broad differentiators like United Sates Cellular and American Airlines have to be moving targets in today’s market. American Airlines uses this strategy and it works very well for them. They provide services for people with different and unique needs, rather it is used for personal uses, business uses, or for security. They have easy access for their customers, which allows their customers to shop on the Internet or go to their local business in your area.

Another company that uses the broad differentiation strategy is U. Cellular also offers accessories or their customers. They also market their products in shopping malls or the super center Wal-Mart. They stress having services that are relevant to building relationships with their customers. Customers always have doubts about a purchase, and United States Cellular makes sure that they have no regrets or problems with their service. They know what their customers want and don’t want and that is essential.

Approximate Word count = 406
Approximate Pages = 2 (250 words per page double spaced)

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