Conflict
Conflict is not always bad. The manner in which a conflict situation is handled plays as major part in its outcome. If conflicting parties are willing to work together toward a favourable outcome, using a rational, interest based process can produce a long lasting outcome favourable outcome for both parties. If, on the other hand, the feuding parties cannot reach a compromise, then the conflict will more than likely result in broken relationships. Conflict can stretch from a mild disagreement to all out war, and is an inevitable element of interpersonal communication. . If a person's values are challenged or if they feel that their needs have not been met, then conflict is likely to arise.When a dispute arises, it is easy to focus on its downside. This way of thinking can largely be based on past experiences where relationships have been broken and time and money wasted. It can also be attributed to the dislike that most people have to confrontations. As much as we tend to focus on the bad side of conflict, we are also able to quote examples of conflict producing good results, such as : union management disputes that have been resolved with an outcome favorable to employees, as well as to management; a natural resource
By seeing this we begin to act in similar ways and to deal with arguments similar in ways. There are five basic stages that the conflict process follows: potential opposition, cognition and personalisation, intentions, behaviour and outcomes. Within these two dimensions, five conflict handling orientations are defined:1. Assertive behaviour is considered to be the best type of behaviour in conflict situations. It can help to think of this stage as a dynamic process of interaction. For example, it's no good trying to say you understand whilst shaking your head. Once the conflict has become obvious it is important for parties to develop a conflict management strategy. Non-assertive behaviours can be just as bad as each other depending on the circumstance. Examples of when to use these orientations can be found in "Appendix A". At this stage conflict branches into perceived and felt conflict. Stage two will serve as an actualisation of the potential for opposition. As shown in the graph above the third stage that conflict follows are intentions. ------------------------------------------------------------------------**Bibliography**.
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Acceptance Essays
