Six Sigma is a combination of statistics and philosophy of quality. "Six Sigma starts with the premise that you can't improve what you don't measure, and it provides statistical tools to help do that. The ultimate goal of Six Sigma is to improve our performance and our product yield by reducing the number of defects inherent in the processes and the materials used to produce them." (GE Fanuc Automation, NA).
             "For our customers, Six Sigma means getting them what they want, when they want it, on time, undamaged and working - the five "critical to quality" factors, or CTQs, that have been identified in the early stages of our efforts." (GE Fanuc Automation, NA). "Six Sigma is a statistical term that means "six standard deviations from a statistical performance average." (Kotler et al. 244).
             Six Sigma is used to reduce waste, defects, cycle time, and most of all, costs. It is also used to improve quality, productivity, employee morale, and profits. (Brecker-Six Sigma). "Six Sigma is an extension of the Total Quality improvement process. It encompasses the core values and concepts of the Malcolm Baldrige Total Quality Awards." (Brecker-Six Sigma). Therefor Six Sigma consists of customer driven quality, strong leadership, continuous improvement, employee participation through team work, fast response, design quality, management by fact, partnerships, and measurable results. (Brecker-Six Sigma).
             "Six Sigma provides companies with a series of interventions and statistical tools that lead to breakthrough profitability and quantum gains in quality, whether a company's products are durable goods or services." (Juran Institute).
             "Six Sigma began back in 1985. Motorola was facing extinction, having lost its radio and TV businesses to Japanese competition and was within a few years of losing pagers and semiconductors as well. Bill Smith, a studious midlevel engineer who had never caught much attention, came up wit...