Analysis
There are a number of issues involving Norman's power and influence in this case. Each issue will be identified and possible alternatives discussed for each issue. The following are the problems and their pros and cons as related to Norman's case. Norman doesn't allow any upward influence. He has a vicious temper and takes any complaints or suggestions from subordinates as a personal insult. By doing this Norman has destroyed all lines of communication and lost the ability to receive any upward influence from his subordinates. One simple solution for Norman would be to learn to control his temper and deal with constructive criticism. By doing this he will become more responsive to the needs and suggestions of his subordinates. The advantage of doing this is that he will receive more feedback about the day-to-day operations of the shipping department. Although there are not many disadvantages of this, one possible disadvantage is that he would need to take time out of his schedule to enter into feedback sessions with his subordinates. Norman may also want to change the format of his weekly department meetings. Instead of reading the list of e
Solution two: A hands-on-approach by upper management may also prove useful in alleviating this problem. The advantage of doing this is that he will receive more feedback about the day-to-day operations of the shipping department. This will reduce employee stress and allow them to focus more clearly on their tasks at hand. He can do this by demonstrating some expertise in his job and also needs to become more considerate toward his employees. Solution three: Norman could also divide his workforce into two teams. Solution 3: Another possible way to encourage upward influence within the organization would be to install a suggestion box. Solution three:Norman may also want to consider a recognition program that offers little or no tangible benefits with it. Solution one: Norman needs to become more considerate to his employees needs and concerns. There are no channels of communication between the shipping clerks and upper management other than through Norman. The advantage of doing this is that all team members will be recognized and there will be fewer feelings that one person is operating solely to improve their own reputation. The disadvantage of this solution is that upper management would have to take time away from daily activities in order to observe the clerks. A program such as employee of the month that simply recognizes outstanding performance may create an atmosphere of friendly competition and give an added push to employee production levels. No one on his team identifies with him or shares his goals. By doing this his employees will not be so fearful of making a mistake and this will reduce the tension that is in the work place. The fact that this system will work has already been proven when Norman was on vacation, backlogs were eliminated and the need for rush orders was also eliminated because all orders were shipped on time.
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Acceptance Essays
