Organisational Behaviour
Organisational behaviour is the study of individuals or employees within an organisational environment, aimed at providing the ability to understand subordinate behaviour. A firm understanding of employee behaviour and the factors and attributes that influence this behaviour will enable managers to identify what measures will encourage high performance and satisfy employees.There are many measures and techniques available to encourage optimal performance and ensure job satisfaction. We shall examine motivation and empowerment approaches managers should use to create a satisfying working environment characterised by high performing employees.The Macquarie Concise Dictionary defines motivation as 1. A motivating; providing of a motive; 2. giving purpose & drive. Motivation can be defined as the feeling in which employees want to work towards a set goal, without further or constant prompting. (www.managementlearning.com). One of businesses toughest tasks is to find effective measures that will encourage or motivate employees to strive to reach individual and organisational goals on their own accord.There has been many theories established over time that assist managers to under
Job satisfaction is high, most employees appear to trust management. However, employees want to valued for a job well done, they want recognition and appreciation that their efforts are truly valued. Many companies lack tolerance and patience when implementing empowerment programs, and initiate the application process the wrong way. Maslow's theory was criticised inflexible nature in that some people order of needs differ, and the way in which more than one need could not be satisfied at one time. EmpowermentSomewhat a form of motivation, empowerment is the process by which managers delegate power to employees to motivate greater responsibility and balancing the achievement of both personal and organisational goals (Wood, J. Ideally, employees should develop their own way of measuring their performance, however to reinforce desirable behaviour, even to the empowered employee, it is vital for a manager to offer feedback and practise reinforcement. S Provide feedback and reinforcementIn order to allow self efficacy and confidence to continually grow, manager must deliver useful and specific feedback. Workers rated 'appreciation of a job well done' as their top motivator, whereas managers rated this as eighth, furthermore employees rated 'feeling in on things' as the second most motivating factor as managers rated this as the tenth most important. It is important that managers continually monitor their employee's job satisfaction and drive, and provide employees with feedback and positive reinforcement.
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