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Developing Appropriate e-mail Protocol, Ettiquette and Ethic

You are the Communications Manager for an international organisation with offices located in Sydney, Tokyo, Boston, Paris and Dubai. The company is introducing standardised e-mail software (Microsoft Outlook Express) for all offices. Your manager would like you to develop appropriate e-mail protocol (standards), etiquette and ethical guidelines.E-MAIL PROTOCOL (STANDARDS), ETIQUETTE AND ETHICAL GUIDELINESThe e-mail use charter is to develop a company wide policy on e-mail use for management and employees throughout the worldwide offices. The starting point is the legal aspect. There are legal, moral and security issues to be considered. The company needs to formulate an acceptable balance between privacy laws and security of information within the computer network of the company. On top of the privacy and security issues the company needs to have in place an acceptable code of conduct and behaviour standard to be adhered to by management and employees.In looking at how there may be the introduction of an office wide e-mail program there are


If we look to the UK for some guideline's where there is a similar legal framework as that of Australia, we can also look to the Human Rights Act, which is based on the Human Rights convention. The second issue that will need to be put into place is the way that there will need to be an active viruses check running on the system at all times, this should not be overridden at any time. There are commercial risks, internal risks as well as the risks of negative publicity if there is a breach of national or local legislation. CONCLUSIONTherefore, there are different issues in this that need to be considered. London, Hodder and Stoughton"h Electronic Frontiers Australia (23 April 2002). The security manager may avoid this breach by informing employees of the surveillance of their correspondence and then confirming it in writing (Hewitts, 2000). COMPANY & EMPLOYEE PRIVACY The first issue is that of privacy. The way that these are enforced in different countries may vary, however, it may be seen to be enforceable in two main ways. For example, there needs to be controls on who will e mail who.

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