VoiceXML
"The computer of the future understands what we say, will talk to us, show us images and movies, and fit in a palm. The keyboard is not a natural extension of the human body. After all, we do not communicate naturally with a keyboard, but with our voice." (Martin, 2000)World Wide Web technologies have, "shifted the landscape for providers of traditional phone services to new set of customers accessing information and services through the Web." (VoiceXML Forum 2002,1). The standard coding language, Voice eXensible Markup Language (VoiceXML) allows users to interact with the Internet or an intranet using a telephone or voice browser. By enabling speech interactivity, VoiceXML literally acts as "a translator that sits between the content on the Internet and the caller (us)..." (Castelluccio 2002).The IDC reported that in 2000 over 1.6 billion telephones (both landline and wireless) were installed throughout the United States. By 2005, that number is expected to nearly double. Although traditional automated telephone services have been used by organizations for decades now, companies are looking towards new, improved, and less costly technology (Penumaka,6-7). With VMXL users are able to call into a "voice
The Web server processes the request and responds with a VoiceXML page. The integral component of VoiceXML is the text-to-speech and speech-to-text processing engine that recognizes, interprets, and responds. According to Bill Gates, CEO of Microsoft, "Complex customer-service and business problems will require powerful computers on both sides of the relationship-customer and employee. The universal presence of the telephone, "enables almost anyone, anywhere to access web content and services. DISADVANTAGESThere are also concerns with the implementation of a standard voice coding language like VoiceXML. browser" by dialing a regular phone number from any wire line or wireless phone. According to Michael Castelluccio, editor of Strategic Finance, countries throughout the world were represented at the 2001 SpeechTek Expo. Convenience and safety are also increased since speech interaction allows information to be exchanged hands and eyes-free. Rather than purchasing new telephony hardware, developing a new application in the current program, and integrating that application with existing databases, VoiceXML allows you to use previous knowledge and existing tools to create and deploy a voice application (Castelluccio 2002). Today, deploying a telephone service is both costly and time-consuming. This voice browser allows the caller to surf the Web and interact with Internet and intranet applications hosted on any Web server. The voice browser, using speech recognition, recognizes the request and translates it into a travel service provider's URL. Directory services can be automated with a greater level of customer service than is offered through today's 4-1-1Finance Stock quotes, stock quote alerts, and any transaction-based application Travel Offers content and services such as flight schedules, flight delay alerts, weather, traffic conditions, and driving directions.
Common topics in this essay:
Microsoft Complex,
VoiceXML Challenges,
Management CRM,
Penumaka6-7 VMXL,
Penumaka Additionally,
URL Web,
Penumaka Convenience,
Travel Offers,
Human Resource,
Entertainment Horoscopes,
castelluccio 2002,
voice browser,
voicexml allows,
voice applications,
houlding 2001,
language voicexml,
markup language voicexml,
traditional phone,
navigating site,
consumers benefit,
content providers,
interact internet intranet,
language voicexml allows,
|
Acceptance Essays
