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The Taco Bell Experience

I did an evaluation of the Taco Bell restaurant at 4912 West Thompson Road. This restaurant is located one mile from my house. I interviewed two employees, my stepbrother Chris McCoy, and James Hart. They both had different opinions of their jobs. Overall, I feel that Taco Bell is a good, fast, and friendly place to eat at. Based on eight criteria, food, setting, prices, kid-friendly, service, employee experience, lobby cleanliness, and bathroom cleanliness, I will determine if people really like Taco Bell. There are positives and negatives to any restaurant that you go to and evidenced by 10 surveyed customers, Taco Bell will be evaluated. My first criterion was about the setting and atmosphere of this Taco Bell Restaurant. I asked three questions about cleanliness. First, was the parking lot clean? Seven out of ten people stated that it was clean (survey, September 20, 2002). This really set the mood for a visit. If there is trash all over the parking lot, it just makes a customer ask, is this restaurant going to be dirty in the store? Nobody wants to eat at a dirty restaurant. From my personal observation, I noted that the store was clean on this particular day. Next, I asked, "Care if the restrooms were clean and stocked?


The meal includes a toy, drink, and Cinnamon twists. All of these characteristics make up a restaurant worth eating out at, Taco Bell. I also like the seven layer burrito. Before my meal I went to the restroom to wash my hands, and there was no soap, or paper towel in the dispenser. This really makes children and their parents happy. This was not a very good amount, but I was generally pleased with the taste of my food. I wondered what happens when there is no toilet paper? Finally, I asked ten customers if the restaurant itself was clean. On this day customers at this particular restaurant had a negative experience. Service included dealing with complaints and the total time spent in line (TTL). This means that the customers had to wait in line for a long time. Taco Bell has booster seats for children, and they also have children's meals. I was a manager for three of those years.

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