Communication in the Workplace
Stories of businesses who have found a way to make things work through human communication, real human contactFrom The Soul at Work by Roger Lewin and Birute RegineStory I: "DuPont: Down on the Plant" "When Dick Knowles arrived as Belle's new plant manager in April of 1987, he knew he faced an uphill battle, both to get the plan working efficiently again and thus avoid the loss of jobs, and to heal the relationship with the surrounding community." Dick Knowles was unwillingly transferred to this severely deficient problem plant because he was having a relationship with a co-worker in Niagara Falls, NY. It was either get fired, or move to Belle, SC. He moved. "Gradually Dick developed a style of management practice that is advocated by complexity science: namely, valuing people for themselves, attending to relationships, stripping down hierarchy, including everyone in a rich web of information flow." This plant was like a sick person in need of healing. They had far too many accidents and injuries, and almost all of the workers were just going through the motions of their jobs. Knowles "decided my first objective would be to meet everyone, every single person in the plant,
They want equal opportunity to advance and try different work. "They (all) feel appreciated and, most important of all, trusted. People expect management to lead, not abdicate. After a few meetings, things really began to role. When John first became CEO and president, Muhlenberg was rated in the mid to lower range of patient satisfaction. Here, we all work together, and so we feel a common purpose. Listen to the people in the problem. I'm talking about open communication, open communication. You could see it in their posture, how they walked, in their faces. " Located in Hammersmith, in West London, England, the River Cafe sits modestly along the Thames River "set amid modest row houses and humble English gardens. They can be trained (that is, they are able and willing) to do several different jobs. " One of the owners is quoted as saying, " 'My first principle is respect, respect for everyone who works here.
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