Social Security
The Social Security review as mandated by the Government Performance Act of 1993 specifically focuses on five selected areas to assess the agency's performance. These areas are as follows:1. Providing timely, accurate, and useful information and services to the public2. Making disability determinations more timely and accurate;3. Reducing long-term disability benefits because people return to workplace;4. Providing timely information to decision makers to address program policy issues such as long-term trust fund solvency; and5. Reducing fraud, waste, and error in the Supplemental Security Income (SSI) program.The report focused on (1) progress that the Social Security Administration (SSA) in achieving these outcomes and the strategies implemented; (2) comparison of SSA's fiscal year 2000 to fiscal year 2002 performance plan including major management challenges, which includes high-risk areas of strategic human capital management and information security identified by SSA's inspector general and the SSA.The Social Security Administration provides benefits for retirees, survivors, disability claimants as well as supplemental security income for the poor or needy. In administer
The purpose of the Government Accountability performance Act of 1993 was to improve government's effectiveness and public accountability by focusing on results for a program and agency as well as reporting to the public on agencies progress. A recommendation of the report that SSA has sufficient staff to meet future needs has yet to be developed. SSA met this objective, but failed to report on the progress of improving 800-number service accuracy due to data not being available. SSA faces many challenges to ensure an adequate trained work force, improving the program integrity and addressing problems with the disability program. Sure, our politicians will make speeches of revamping SSA and keeping the program solvent. In the former area SSA results were output-oriented while the later were results-oriented. SSA also was noted for its notices being difficult to understand and presented information in illogical order. While the Social Security retirement program is funded from social security taxes paid by employees and employers, the general fund is tapped for the payments of the other programs. SSA further had the goal of training its customer service staff in ways to improve accuracy on issues that were error-prone. The Social Security System is perhaps one of the most widely publicized and talked about agency in government. This program is funded by taxes from the general fund. This appears to be an easy solution to report fraud by the general public, but the actual investigations and results are not so easily obtained on the website. ing these programs, the SSA has mixed success in the area of providing timely, accurate, and useful information and services to the public. The report noted that is due to the fragmented decision making process that has multi-layers of review. SSA also failed to include or explain why some or part of these goals were not met.
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