TQM Execution phase

We will create rewarding relationships by practicing our core values of integrity, respect, innovation, excellence and passion both in our personal lives and our professional lives daily. We will make people our priority by offering the most efficient, convenient, rewarding and warm service credit unions are known for.

We are at Execution Phase where the steering committee has established teams to make improvements, not to just solve a problem. The direction has been given by the steering committee and the teams are ready for brainstorming. Each team has been given a time frame of one month to establish ideas for identifying goals that will implement total quality for the internal and external customers. The goal is to increase the human touch by extending RCCU’s hours of operation.

RCCU has six departments that will be involved in the teams. Each team will include one to two people from each department and will have a total of eight members per team, with a total of three teams. The steering committee has decided to invite CEO, Mark Hawkins to attend any of the team meetings. His goal is to attend at least two of each teams meetings. In the execution phase, the te

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Modify Infrastructure as Necessary

Once the feedback has been received from the project teams, customers and employees it might be necessary to make changes to infrastructure or the processes.

This step will go on forever, it is a vital step in the goal of continuous improvement. Information to the steering committee from all the project teams should be on a weekly basis at first.

In order for the steering committee to evaluate all the processes the project teams must gather all the data and information. They feel bringing all the departments together has established a stronger bond and commitment to themselves and the public. This figure will give us a percentage of operating expenses as compared to gross income, or how much operating expense is there to make $1 of gross income. It is very important that the steering committee examines all feedback and make any necessary changes to the infrastructure where is needed. The wide availability of the survey was to encourage everyone’s participation, and remove any barriers. By using the feedback the committee and project teams can get a better understanding of the success or failure of the total quality plan and determine what changes need to be made.

The feedback that we provide to the steering committee will give them the tools they will need to make the necessary adjustments to the project teams involved in the problem solving.

Team Feedback

In the execution phase of our quality improvement plan feedback to the steering committee is essential.

Approximate Word count = 1506
Approximate Pages = 6 (250 words per page double spaced)

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