We will create rewarding relationships by practicing our core values of integrity, respect, innovation, excellence and passion both in our personal lives and our professional lives daily. We will make people our priority by offering the most efficient, convenient, rewarding and warm service credit unions are known for.
             We are at Execution Phase where the steering committee has established teams to make improvements, not to just solve a problem. The direction has been given by the steering committee and the teams are ready for brainstorming. Each team has been given a time frame of one month to establish ideas for identifying goals that will implement total quality for the internal and external customers. The goal is to increase the human touch by extending RCCU's hours of operation.
             RCCU has six departments that will be involved in the teams. Each team will include one to two people from each department and will have a total of eight members per team, with a total of three teams. The steering committee has decided to invite CEO, Mark Hawkins to attend any of the team meetings. His goal is to attend at least two of each teams meetings. In the execution phase, the teams will be following the P.D.C.A. cycle to ensure that each team is being effective in their goal. The P.D.C.A. cycle consists of: planning, doing, studying, and acting/adjusting their ideas as necessary. The goal of having three teams is to focus on the external customer, the internal customer, and a team to focus on establishing an employee involvement program for RCCU. Their goal is to establish teamwork in problem solving.
             The teams are working together at this point and are carrying out the P.D.C.A. cycle. Their goal is to identify opportunities for improvement of better customer service for the internal and external customer, which they are accomplishing. The teams are beginning with baby steps. They want to increase weekday hours firs...