Introduction Quality in general, and service quality in particular, is a difficult construct to explicate and measure (Monroe and Krishnan, 1983). Evaluation of service quality becomes difficult owing to three characteristics that are inherent in services - intangibility, heterogeneity, and inse...

CASE ANALYSIS : Can This Man Save Chrysler • Source Problem The underlying and fundamental problem confronts by the Management of Chrysler is the continuous shrinking in the company share price and market share, the company is running loss. Chrysler is in a high competitive automakers mar...

It's Just Syrup and Water There is a grand war going on in today's world that many of us are unaware of, but are affected by everyday. This war takes place at home, on the highways, in magazines, and in stores. It is the war of marketing. Just about every company t...

Market research is a vital part of any successful business today. Define by Zikmund (2003, pp 4); Market research is "the systematic and objective process of generating information to aid in marketing decisions." Market research is important when considering a new or improved marketing concept. It...