A nation is commonly known as a group of people whose common identity creates a psychological bond and a political community. Their political identity usually comprises such characteristics as a common language, culture, ethnicity, and history. What is it that shapes the nation's political inst...

The Catholic Reformation I INTRODUCTION Counter-Reformation, movement within the Roman Catholic Church in the 16th and 17th centuries that sought to revitalize the Church and to oppose Protestantism. Some historians object to the term as implying only the negative elements in the movement, and t...

Introduction Quality in general, and service quality in particular, is a difficult construct to explicate and measure (Monroe and Krishnan, 1983). Evaluation of service quality becomes difficult owing to three characteristics that are inherent in services - intangibility, heterogeneity, and inse...