Leading The Way "The most important single ingredient in the formula of success is knowing how to get along with people" Theodore Roosevelt Leadership is an essential part of management. Being one of the four universal functions of management, leading is arguably the most important func...

Coaching and Mentoring "Behind every successful person, there is one elementary truth. Somewhere, some way, someone cared about their growth and development." Both coaching and mentoring are proving to be powerful aids to personal and organizational ...

Introduction Four Seasons enjoyed a reputation as the world's leading operator of luxury class hotels and resorts, being particularly known for its ability to deliver highly personalized service. Isadore Sharp the chairman, CEO, founder and major shareholder, had an ambition of making Four Se...