INTRODUCTION In early 2000, the automotive retailing industry seemed on the front edge of fundamental change. For a number of years, there had been rumblings of dissatisfaction among vehicle buyers with their purchasing experiences at local franchised dealerships. Many customers felt...

Is Technology Always for the Better? Where would America be without the technological advancements of our age? Would we be a third world nation? Maybe not even a nation at all. Is there such a thing as too much advancement? Technology has integrated itself into our society. It affects how we...