Introduction Quality in general, and service quality in particular, is a difficult construct to explicate and measure (Monroe and Krishnan, 1983). Evaluation of service quality becomes difficult owing to three characteristics that are inherent in services - intangibility, heterogeneity, and inse...

Globalization describes the increased mobility of goods, services, labor, technology and capital throughout the world. Globalization is an international social, political, economic and cultural process, which has speeded up dramatically in the last twenty years as technological advances make it easi...

Chapter 1: Introduction Abstract: In a global economy there is an increasing trend of companies looking for cheaper and more effective ways of managing operational costs. The consequence of this strategy has an eventual bearing on eventual profits. Outsourcing is proving to be one of the most re...

Executive Summary The automotive industry in Korea, Brazil, China, and India is currently going through impressive growth. Governments have played a key role in the evolution of the industry in all these countries. The Korean industry has made the most significant progress and is now exporting cars ...

Rational The great debate on globalisation is in full swing. Can or should it be stopped? What are the benefits and what are the downsides? It is not just a passing trend. Today it is an overreaching international system shaping the domestic politics and foreign relations of virtually e...

Child labor has been an issue of concern for decades. In recent years child labor has been brought to the forefront of media attention by activist groups who have exposed numerous large corporations, such as Reebok, WalMart, and major clothing manufacturers who outsource work to sweatshop...

Antidumping and the WTO While antidumping doesn't get a lot of press, it is certainly one of the biggest issues that the World Trade Organization (WTO) is dealing with today. During the recent WTO Ministerial Conference in Seattle, much media attention was given to protesters who were demanding ...