Customer satisfaction is an issue gaining focus from Managers and Marketers alike within the increasingly competitive service industry. A satisfied customer is a source of invaluable word–of–mouth recommendations and thus can stimulate further purchases. Resulting from research into this issue i...

Prior to the 18th century, in the United States and Western Europe, the majority of the population lived on farms. However, during the 1700's many remarkable new innovations came into being which caused an upheaval of sorts. "New forms of power, such as steam, replaced animal strength...