Have you ever started a day off where you are just really angry and if something else goes wrong even the slightest thing it can make it ten times worse then it already was. I'm sure you have, I know I have had many days like that in my lifetime. In The Immortal Class written by Travis Hugh Culley he wrote "if you come into the job angry, the most unexpected obstacles will drive your temper into the ground. Now who wouldn't agree to that? If you don't agree with that then you have never had a bad day in your life. Not only am I going to tell you why I agree with that statement but some of the experiences that I have to go along with it. Working in a retail job for the past three years and being a manager for the past year and half you are bound to have a some very rude people but, like every story there's two sides to every coin. You might be having the worst day in the world and seems like no matter what you try to do everything just keeps getting worse and it feels like you're in a black hole with no end to the madness. But then you get that one nice person to come along and just brighten your day but that doesn't happen as much as we would like it to.
             On a Sunday morning on my way to work I got pulled over for a speeding ticket. It was around 7:30 a.m. and I was on highway 99. That is not exactly how I planned on starting my day off. Well because I wanted to make it to work that much faster and I got my ticket just put me in a really bad mood all day long. The people that I worked with could see that I was not myself and that I was mad. When working with people and they see that an authority figure is in a bad mood they tend to start to be in the same mood. When I cam back from lunch I had gotten a phone call from a customer saying that they had a problem with one of my employees. I pulled that person a side had a private conversation with them and found out that I needed to change my attitude s...