1.Most people know UPS as a company specialized in shipping packages and documents. But by accessing the Web site, you will learn more about other services offered by UPS and other subsidiary companies owned by UPS. By utilizing a multi-billion dollar technology investment, UPS connects buyers and sellers worldwide through e-commerce. Everyday, UPS ships nearly 13.6 million packages and documents around the world, and about 11 million come from customers who are electronically connected to UPS. Also, because of that network, UPS is well positioned to meet the increasing demands of businesses challenged by the new made-to-order, just–in-time supply chain. The company can provide superior time-definite worldwide delivery options, programs to quickly process information and services to speed the flow of funds. However, it is impossible to trace the status of each package or document manually, this require a huge number of employees to be employed. This Web site gives an easy worldwide access to check the status of each delivery order and provide accurate information. Centralization of the computer network system in New Jersey that gave a good opportunity to UPS to reduce monitoring and manpower costs, which resulted in being cost effective organization in the market.
             2.UPS business strategy is to "provide best services at lowest rates" and by embracing with advance technology tools, UPS achieved its objective by good centralization of operation and reducing the manpower cost.
             Most of UPS customers are large companies, thus it is important to provide easy and quick on-line services. Nowadays customers are not welling to call and check about the status of their requirements, they want an efficient facility that can be accessed by using on-line services from any place at any time.
             3.Normally customers are convinced more by 3rd party opinion especially if it is a press released. UPS is investing a lot of money on a
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