nformation too late, information that could have assisted them to increase their work performance if they had access to it at the appropriate time. Staff members also feel discouraged that management appear to consider them a low priority, otherwise management would have ensured the information was received.
             There is a clear division between departments that work inside versus departments that work outside. There is also a clear division of departments working at the Northwest ski area versus departments working at the Southwest Mountain Resort. These divisions create a sometimes-hostile communication climate.
             Important information is not getting through to the people who need it
             Information is flowing through this organization. The problem is important and relevant information is not getting through to the people who need it, at the right time.
             The direction of vertical communication flow has become more downward than upward. That is to say, Top management communicates policies, proce
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