Currently the management style at Skytel Communications is not too effective. The leader framework should involve a focus on both people and task, and the degree of focus should be based on a given situation. Today the dominant point of view is that effective leadership is situational depending on the environment, with focus on both the leader and the followers. The management team at Skytel needs to analyze a leadership situation in terms of people being led, the nature of the task, and personal characteristics. They don't seem to be asking themselves which base of power is the best or has the most influence. Also it seems as if managers might be dealing with a group of employees who are unwilling or unable to take responsibility to do a job. Supervisors are hesitant to change their task and relationship behavior based on the individuals and the nature of work that needs to be delegated. To bring about the effective use of power, managers should recognize and allow individuals to empower themselves based on organizational goals. This will discourage the individual use of power for ones own benefit.
             As mentioned in our earlier paper Skytel's Business Processing Center's (BPC) goal is to fulfill each order submitted by each sales representative within eight business hours. Presently a high percentage of customer's orders are either not being processed or fulfilled due to various order quality issues. The BCP department has set an eight-hour process time cycle for the Field Order Entry (FOE) personnel. The process cycle time must be improved in order to give customers same day or next day delivery. Identifying these unnecessary stops for order fulfillment will give customers the faster service that they need and want. Management needs to regain power by increasing employee involvement. The bases of power consist of five principles as follows:
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