nt them in their organizations, and train workers in how to use them.
             Also, in Chapter fifteen, good communication can also help to increase responsiveness to customers. When the organizational members who are closest to customers, such as department store salespeople, and bank tellers, are empowered to communicate customers' needs and desires to managers, managers are better able to respond to those needs. Additionally, managers, in turn, must communicate with other organizational members to determine how best to respond to changing customer preferences.
             However, most managers need to ask themselves several questions regarding effective communication in the workplace. Such as:
             • Are managers communicating with employees on a regular basis/
             • Do employees know how their jobs connect with the overall direction of the company?
             • Are they among the first to hear about a management change, a major acquisition or a change in company policy?
             I've discovered that you can learn a lot about a company, by the way
             employees respond to those types of questions.
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