more like a call center, where the customer service representatives are held accountable for the number of calls they handle, how much time is spent on each call as well as how long they take in between each call.
             Computers that provide supervisors, like Omarosa, with detailed performance reports, record all of the demanding requirements of this call center environment. These reports assist the supervisors with coaching, performance appraisals, as well as adherence to the organizational goals. It is these reports that illustrate Bill's poor performance. His numbers are not good. Bill spends too much time on the phone during each call; he also spends too much time in between each call.
             The claims of poor performance are not new to Bill. Omarosa has discussed performance issues on numerous occasions with Bill and has tried to coach him
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