l to quality assurance. – An adoption of the philosophy of continuous improvement. Everyone within the organization (not just managers) is responsible for trying to improve the work that is done. – A change to a customer-oriented approach. Under TQM, every decision start with what the customer wants or needs. – A commitment to getting it right first time. – The active participation of everyone in the organization in achieving its objective. In a TQM environment, the old view of managers overseeing the work of others is replaced by the idea that everyone is responsible for the quality and improvement of his or her own work; the role of manager is to support them in their efforts. 3608 feedback: Many companies now employ a variety of forms of appraisal. Appraisal is now seen in the more broad-ranging context of 'performance management'. This means that it must embrace issues such as personal development and career planning, in addition to simple analysis of how well an individual has performed over the last year.
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