One of the most prosperous careers to embark on is a career in Management.
             Management encompasses a wide-ranging field that typically involves
             oversight of one critical area of an organization, including customer
             service (JobWeb, 2003). Customer Service Managers carry many of the same
             responsibilities as managers in other areas of an organization, including
             marketing, sales, finance and administration (JobWeb, 2003). Typically
             managers are middle level, general managers or top level executives in any
             organization. A successful career as a customer service manager will entail
             Customer Service Mangers often take on the unique responsibility of
             managing both internal and external customers. Internal customers may be
             considered employees and other management representatives within an
             organization. External customers include anyone an organization interacts
             with, whether business associates, clients or the general public. This
             position requires particularly solid communication and negotiation skills.
             In some situations, the career path to customer service management may also
             require advanced training and education. The outlook for the future of
             customer service managers remains strong, despite a weak economy. Customer
             service is one field that typically has remained strong despite
             fluctuations in the employment rate. Any organization, irrespective of
             industry, requires key individuals to manage customer service issues,
             complaints and objectives. The outlook is expected to remain positive for
             several years. The scope of the position, skills required for success and
             general responsibilities are discussed in detail below.
             Part of the duties of management in any field or area include development
             of departmental plans, establishment of goals, development of procedures
             related to customer service, reporting, budgeting and establishment or
             enforcement of policies related to employee goa...