misbranding of products led to
charges of mislabelling against the Beech-Nut Nutrition Corporation, which
claimed that one of its products contained real apple juice when, in fact,
it did not (Dean, 2001). Business professionals often make the unethical
decision to compromise quality in order to reduce costs and increase
profits at the expense of the consumer. The consumer is often misled in
these situations to believe that the product they are buying is something
that it is not. Comprising the quality of products stems from a lack of
integrity, and society is now holding businesses more accountable than ever
before for their actions (Kimm, 2003).
Effective communication is the key element to successful business,
but an ethical issue plaguing many businesses is the lowering of the
quality of communication between management and employees as well as with
clients (Rutland, 2002). When communication is compromised, employee
morale decreases and business ultimately suffers. Communication within a
business may decline if there is not agreement or consensus as to what the
fundamental values are of the corporation (Henley, 2000). Integrity and
honesty are important for effective communication, and staff recruitment
and retention may suffer if these values are not upheld. Also, staff must
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