oviders, instant messaging
             management software companies and instant messaging security companies will
             be provided at the end of this study.
             Instant messaging (IM) is an Internet protocol (IP)-based application
             that provides convenient communication between people using a variety of
             different device types. The most familiar today is computer-to-computer
             instant text messaging, but IM also can work with mobile devices, such as
             digital cellular phones, and can incorporate voice or video.
             Instant messaging utilizes to two specific software technologies for
             sending and receiving messages and for determining whether a person a user
             is trying to send a message to is online. Instant messaging consists of
             what is known as a "presence service" and "Instant Messaging" service.
             ...