ers to keep the consumer informed
of changes to Barnes & Noble, new merchandise, and new writers that are
B2C sites, including Barnes & Noble, also offer links to corporate
information, such as customer service, return policies, retail store
locators, and corporate business information. Additionally, the B2C site
assures consumers of the security of their site, providing customers with
information about how the B2C site operates in regards to credit card
verification and encryption methods.
The B2C website can be marketed in a number of cost effective ways.
Barnes & Noble, for example, print their web site address on their free
bookmarks given at local stores. Additionally, the web site address is
placed in radio and television commercials. Even more, the website is
easily located by using online search engines such as Google or Yahoo. Pop-
up advertisements on other websites for the Barnes & Noble site are also
B2C websites such as Barnes' have some obvious benefits. Customers
ordering from the website can order without the need for additional store
personnel, thus saving costs. The site is accessible 24 hours a day,
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