cle, The Future of Training
and Consulting, "Futurists can safely predict that quality consulting and
training will focus more on an organization's holistic improvement.
Specifically, their focus will shift from teaching and implementing quality
methods to teaching companies to do the everyday work better." This
reflects a shift away from the quality rhetoric that has dogged business in
the past decades, where quality has become synonymous with expensive, and
hard to implement initiatives. Often, companies have improved the quality
of goods and services to an extent where these good became too expensive.
As such, quality in the future will move towards fulfilling the
marketplace's need for "direct, work-focused results" (Klossner). As such,
training will become more focused on creating quality that creates real
value for the company, rather than simply focusing on quality initiatives
with no real defined goal in sight (Klossner).
Economic and demographic pressures will make an important impact on
the need for training in the near future. The business world is seeing a
need to recruit and keep talented, effective employees in order to push
forward global business growth. Studies show that " the ability to 'stay
up-to-date' and 'build greater skills' come first and second, respectively,
in the 'need-to-have-factors' of top performers" (MCE). As such, these
employees often demand ongoing personal development from employers (MCE).
A shortage of skilled individuals in developed countries is also
driving a growing demand for training that will continue into the next
decade. The UK and Netherlands have seen unemployment at its lowest levels
in thirty years. Further, shortages of skilled people are increasing,
forcing employers to hire new employees with few or no formal
qualifications. As such, employers are often hiring individuals who have
been unemployed for long pe...