houghts, feelings, opinions, needs and wants without any threat from those of the other person. Soft power strategies strengthen oneself against sensitive, controlling or dominating others. He takes note that even behaviors often considered small can have important or substantial effects on the other person.
             Hyatt also includes silence as a form of conversation or communication, often a better one, which reflects self-control and inner strength. It is another form of soft power. It is a sign of maturity when it allows the assessment of the entire situation. But, at other times, silence can mean distraction, boredom, social ineptness, unexpressed anger or a weapon used as punishment. He concludes that, in whatever form, healthy conversation or communication is an art.
             Geller, E. Scott. The Power of Interpersonal Communication. Safety Performance Solutions: Costal Training and Technologies Corporation, 2006
             Geller discusses the importance of interpersonal conversation in organizations. The organizational setting requires an interpersonal exchange of ideas and perceptions through communication. Organizational success hangs largely on the communication process. He outlines five types of safety-related communications within the organization. Interpersonal conversation varies in these five types. These are relationship conversation, possibility conversation, action conversation, opportunity conversation and follow-up conversation.
             Geller explains each type. Relationship conversation is the easy but critical type, which shows sincere interest in another person. The purpose is not to influence behavior but to develop support and interpersonal trust. Possibility conversation focuses on the future rather than compa
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