ra of diversity because of cultures, gender, experience, and age. These factors have created a clash of standards
             and drastically altered behavioral expectation. Globalization has changed the way business is conducted and demands new levels of professional ethics.(Klinkenburg.)
             Improper business etiquette occurs on a daily basis, making it all too common. One of the most common, as well as one of the most bothersome, etiquette lapses occurs with telephones. Not returning telephone calls, taking calls in meetings, taking calls in the midst of another phone conversation, eating lunch while on the phone, the list could go on and on. The standard rule of professional etiquette is; return a call within 24 hours and to apologize if the call is later. Always identify yourself when calling, this is standard and expected professionalism. When receiving a phone call clearly identify yourself, so there is no confusion who they are speaking too. If an imperative call comes in during a meeting excuse yourself from the meeting and make the telephone conversation as brief as possible. Do not continue your conversation
             with your guest as you pick up the receiver; finish what you are say first and
             then answer the phone. (The Parker Center, 02)
             Interruptions are far too common among business professional. Interrupting a person is rude and frustrating. "Interruptions are considered one of the most annoying distractions." (Blanchard, 1992) Interruptions can be made in the form of talking over someone, answer your phone while in the midst of a conversation, or even allowing your ringer on your telephone to go off intermittently during a meeting or conversations. Always let people finish their sentences and their thoughts and never assume you can finish their sentences for them. Develop the habit of being a listener and not rushing a person when they are expressing their viewpoint or concerns. You will get your turn to speak, ...