nically trained staff because they usually don't have much more expertise and detailed technical information than an everyday worker (Jeffry, 2011). What all this means is that the general manager cannot make decisions only by himself, but he needs to bring the right people together around the right questions or problems, stimulate open discussion and make the right decision (Jeffry, 2011). Therefore the need to recruit the right people emerges.
             Changing social values regarding the role of work will make it potentially more complicated to recruit and manage
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