pacing right. When design debates occur, you must listen to all the arguments. When all arguments have been heard, however, decisions must be made and change quickly implemented. Knowing when to end the debate and move to action is an art format." (Campy 2006) The change in management style requires a change in responsibilities and ownership. Negotiations are made with front-line staff in order to allocate positions and assign roles. This can be a lengthy process and requires co-operation from staff members.
             An important part is maintaining the process infrastructure. It is important to measure the process performance in order to see how well it is performing and if any changes need to be made. Performers in the process need to be compensated and therefore remuneration will have to be addressed. Resources will have to be allocated in order to train process performers and keep their knowledge updated. Technology is always improving and therefore the process and process performers will have to keep abreast with technological advancements. This can be difficult and time consuming and is a great challenge.
             Brown faces the challenge of having breadth and depth, having involvement and support
             having open communication, Infrastructure changes and active change management at all levels.
             The improvement of customer satisfaction is among the top prioritized business goals of the organization. Acknowledging that knowledge about customers.
             plays a key role in achieving higher customer satisfaction, the organization should consider following a knowledge-oriented approach to tackle this challenge. They will have to receive that kind of knowledge through informal meetings that generate that knowledge through customer interaction.
             Essentially, a process oriented organisation can be broken down into three parts : Process Management and Measurement – measures that include aspects of the process like output quality, cycle time,...